PRIVACY POLICY

PRIVACY POLICY

EFFECTIVE 2026

AuraLuxe Home Services, LLC (“AuraLuxe,” “we,” “us,” or “our”) respects the privacy of our clients, prospective clients, and visitors to our website.

This Privacy Policy explains how information may be collected, used, and protected when you visit our website, contact AuraLuxe, or inquire about our residential services.

By using this website, you acknowledge the practices described in this Privacy Policy.

CLIENT CONFIDENTIALITY & RESIDENTIAL PRIVACY

Discretion is fundamental to AuraLuxe’s services.

Information concerning our clients, their residences, household arrangements, schedules, access procedures, service preferences, or other private residential matters is treated as confidential and is used only as reasonably necessary to provide requested services, administer our business relationship, protect property and personnel, or comply with applicable legal obligations.

The identity of AuraLuxe clients is itself considered confidential information. AuraLuxe will not disclose, confirm, deny, or otherwise acknowledge whether any individual, family, household, residence, trust, estate, family office, or other entity is or has been a client, except with the client’s express authorization or where disclosure is legally required. This commitment applies equally to current, former, and prospective clients.

AuraLuxe does not voluntarily disclose its client list or client-identifying information to third parties, including in connection with litigation, governmental inquiries, investigations, media requests, commercial solicitations, or other outside inquiries. If disclosure is sought through subpoena, court order, governmental demand, or other compulsory legal process, AuraLuxe will, where legally permissible and appropriate, assert available objections, privileges, confidentiality protections, protective-order procedures, and other lawful remedies intended to prevent or strictly limit disclosure. AuraLuxe will disclose such information only to the extent ultimately required by applicable law.

Confidentiality is also a continuing condition of service with AuraLuxe. Personnel with access to private client or residential information are required to execute confidentiality and nondisclosure obligations as a condition of employment or engagement. Those obligations are intended to survive the conclusion of the individual’s employment or engagement to the fullest extent provided by the applicable agreement and law. Current and former personnel are prohibited from improperly disclosing, publishing, discussing, exploiting, or causing the disclosure of confidential information concerning any current or former AuraLuxe client.

This duty of discretion extends beyond names and addresses and includes, without limitation, information concerning a client’s identity, family, guests, residences, possessions, routines, travel, staffing, security arrangements, access credentials, household operations, service history, personal preferences, communications, photographs, and any other nonpublic information learned through the course of AuraLuxe’s work.

AuraLuxe does not use private client or residence information for unrelated public, promotional, testimonial, portfolio, social-media, or marketing purposes without authorization.

RESIDENTIAL IMAGERY & SERVICE DOCUMENTATION

In the course of providing residential services, AuraLuxe may create limited photographic or video documentation when reasonably necessary to record property conditions, pre-existing damage, maintenance concerns, service quality, completion of work, incidents, or other matters relevant to the proper care and protection of a residence.

Such imagery is considered confidential residential information and is treated with the same standard of discretion applied to all other nonpublic client information.

Residential documentation is created and used only for legitimate operational purposes, including condition documentation, quality control, service verification, client communication, risk management, and the resolution of property or service concerns.

AuraLuxe does not use photographs or video taken within a client residence for public, promotional, portfolio, testimonial, advertising, or social-media purposes without the client’s express authorization.

Access is limited to persons with a legitimate need for the information, and AuraLuxe takes reasonable measures to prevent unnecessary disclosure of the residence, its contents, occupants, security information, or other private details.

INFORMATION WE COLLECT

Information You Provide

We may collect personal information that you voluntarily provide when contacting or communicating with AuraLuxe.

This may include your name, email address, telephone number, property or service information, and any other information you choose to provide in connection with an inquiry or request for service.

We ask that you not submit sensitive personal, financial, security, or access information through the website unless specifically requested through an appropriate communication channel.

Information Collected Automatically

When you visit this website, certain technical and usage information may be collected automatically.

This may include information about your browser, network, device, IP address, referring website, pages viewed, interactions with the website, and the date and time of your visit.

This information is used primarily to understand website traffic, maintain website performance, and improve the visitor experience.

WEBSITE ANALYTICS

This website is hosted by Squarespace.

AuraLuxe may use Squarespace Analytics to understand how visitors find and interact with the website. Information used for analytics may include browser and device information, IP address, referring pages, pages visited, clicks, scrolling activity, searches, and timestamps.

This information helps us evaluate website performance and understand general visitor activity.

Squarespace may process this information on our behalf in accordance with its own privacy practices.

COOKIES

This website may use cookies and similar technologies.

Necessary cookies may be used to provide security, functionality, and proper operation of the website.

Analytics and performance cookies may also be used to help AuraLuxe understand website traffic and visitor interaction.

Visitors may control or delete cookies through their browser settings. Disabling certain cookies may affect some website functionality.

Where applicable law requires consent for particular categories of cookies, those technologies will be handled in accordance with applicable requirements.

HOW WE USE INFORMATION

Information collected through this website may be used to respond to inquiries, evaluate requests for service, communicate with prospective or existing clients, provide and improve our services, maintain and secure the website, understand website usage and performance, and comply with legal obligations.

AuraLuxe limits its use of personal information to legitimate business purposes related to operating and providing our services.

MARKETING COMMUNICATIONS

AuraLuxe does not currently operate a general consumer newsletter or mailing-list program through this website.

We do not use information submitted through an inquiry solely for the purpose of sending unsolicited mass marketing communications.

If AuraLuxe introduces optional marketing communications in the future, participation will be voluntary and recipients will be provided an appropriate method to unsubscribe.

SALE OF PERSONAL INFORMATION

AuraLuxe does not sell or rent personal information provided by visitors or clients.

We do not operate this website as a data brokerage service or sell visitor information to third parties for their independent marketing purposes.

HOW INFORMATION MAY BE SHARED

We may share limited information with service providers that assist us in operating our website or conducting legitimate business activities.

For example, website information may be processed by Squarespace as our website hosting and analytics provider.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of AuraLuxe or others, investigate fraud or security concerns, or protect our business interests.

We do not disclose personal information to unrelated third parties merely for their independent promotional use.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to websites, platforms, maps, social media services, or other resources operated by third parties.

AuraLuxe does not control the privacy practices or content of third-party websites. Visitors should review the privacy policies of any third-party service they choose to access.

Third-party services incorporated into the website may independently collect information in accordance with their own policies.

DATA RETENTION

AuraLuxe retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, fulfill contractual obligations, resolve disputes, or comply with legal requirements.

Retention periods may vary depending upon the nature of the information and our relationship with the individual.

DATA SECURITY

AuraLuxe takes reasonable administrative and technical measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

For this reason, highly sensitive information such as passwords, access codes, financial account information, or alarm credentials should not be transmitted through ordinary website forms or unsecured email unless specifically requested through an appropriate secure method.

CHILDREN'S PRIVACY

This website and AuraLuxe's services are intended for adults seeking residential services.

We do not knowingly solicit or collect personal information from children under the age of 13 through this website.

If we become aware that such information has been submitted without appropriate authorization, we may take reasonable steps to delete it.

YOUR PRIVACY CHOICES

Depending on where you reside and the laws applicable to you, you may have rights concerning personal information held about you.

These rights may include requesting access to, correction of, or deletion of certain personal information.

To make a privacy-related request, contact AuraLuxe using the information below. We may take reasonable steps to verify the identity of the person making the request before responding.

CHANGES TO THIS PRIVACY POLICY

AuraLuxe may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable requirements.

The effective date displayed at the top of this page indicates when the policy was most recently revised.

We encourage visitors to review this page periodically.

CONTACT

Questions or requests concerning this Privacy Policy may be directed to:

AuraLuxe Home Services, LLC
Fort Myers, Florida 33916
contact@auraluxeservices.com
(239) 938-6200