TERMS OF SERVICE

TERMS & CONDITIONS OF SERVICE

At AuraLuxe, our service philosophy is guided by reverence—for your time, your privacy, and your property. The following terms ensure the seamless continuity of our care and allow us to maintain the standards our discerning clients expect. This document reflects operational transparency and excellence, not rigidity.

CANCELLATION & RESCHEDULING

–Should your schedule shift, kindly notify us at least 24 hours in advance of your service. This allows us to reallocate your reserved time with care.

–Cancellations with less than 24 hours’ notice may incur a $50 discretionary fee, unless waived.

– Services under formal agreement require 30 days’ notice for discontinuation.

– Non-contracted recurring clients may pause service at any time.

PROPERTY ACCESS & ENTRY PROTOCOL

Our preferred method of entry is key or smart code, entrusted securely to our management.

– Keys are logged anonymously, without personal identifiers.

– If an alarm system is in place, please provide codes or procedures in advance.

– Alternate entry arrangements (e.g., in-person key exchange) must be pre-coordinated.

– If access is denied at the scheduled time, cancellation terms may apply.

– For gated communities, please ensure access credentials are updated for AuraLuxe personnel.

PAYMENT & BILLING

–Payment is due at time of service unless otherwise arranged.

– Our preferred method is credit card on file, securely stored through our payment processor and charged following service.

– We also accept check, PayPal, or bank transfer for select clients.

– Returned checks incur a $25 processing fee plus any associated bank costs.

– Repeated late payments may result in pause of service.

SCHEDULING & SERVICE TIMING

Your service is reserved with intention.

– While we strive to assign the same PRO team for continuity, team composition may change due to scheduling or staffing needs.

– All new teams are briefed and shadowed to preserve your home’s unique standards.

– Initial services may take longer while we familiarize with your space and preferences.

Arrival Windows

– When access is prearranged (key/code), expect a 2–3 hour window.

– For in-person entry, we offer an ETA within 30–60 minutes.

Service Is Not Timed—It Is Delivered.

–We sell results, not hours. Our teams work with quiet precision, not haste, and never rush excellence.

HEALTH & WELLNESS PROTOCOL

–At AuraLuxe, safeguarding the well-being of both our clients and our team members is not merely a policy—it is a principle of respect and preservation.

–Should any member of our team exhibit signs of illness, they will be respectfully rotated out of service to uphold the integrity of your environment. In such cases, a trained AuraLuxe professional or Supervisor will be assigned, fully briefed on the specific nuances of your home to ensure continuity and discretion.

–We ask that clients extend the same consideration. If you or a member of your household is experiencing symptoms of illness or has recently tested positive for a contagious condition, we kindly request advance notice so we may reschedule or take the appropriate safety precautions. This protects not only our team, but also the other homes in our care.

–AuraLuxe reserves the right to postpone or modify service to maintain the highest standards of hygiene and minimize transmission risk. In our world, preservation includes the unseen.

HOLIDAYS & SEASONAL ADJUSTMENTS

–If a scheduled service falls on a public holiday, we will discreetly contact you to reschedule at your convenience. Holiday hours, if needed, can be discussed in advance with your liaison.

FEEDBACK & CONTINUOUS EXCELLENCE

–Service is both art and craft. Should any area fall short of your expectations, contact us within 24 hours, and we will gladly readdress the space.

–We welcome private feedback and view it as an invitation to refine our excellence.

GRATUITY & TEAM APPRECIATION

–Gratuity is not expected—but warmly appreciated.

–Kind words or a simple note of gratitude go a long way in uplifting our PRO teams. Should you choose to offer financial appreciation, we recommend it be done directly or through your client liaison.

VALUABLES, ARTIFACTS & LIABILITY

–AuraLuxe is fully licensed and insured. However, we operate in environments of exceptional value and sensitivity.

– We kindly request that heirlooms, fragile décor, or irreplaceable items be disclosed in advance.

– Certificates of insurance are available upon request. Additional insured status, when required, is provided subject to applicable policy terms and endorsements.

– Notification of concerns must be made within 48 hours of service.

SUPPLIES, MATERIALS & TOOLS

–We use a curated suite of material-safe, home-specific products, including HEPA filtration systems and pH-balanced surface care.

– If you have preferred products or tools, we are happy to incorporate them where suitable.

– Specialty care (e.g., antique silver, silk wallpaper) may require separate protocols or white-glove handling terms.

REFERRALS & PRIVATE STAFFING POLICY

–Our PROs are part of an exclusive house team and may not accept independent offers of work.

– All service expansions must be scheduled directly through AuraLuxe.

– Attempts to circumvent this policy will respectfully result in termination of services.

– We offer referral privileges and legacy benefits for long-standing clients through formal channels only.

CONDITION DOCUMENTATION & QUALITY CONTROL

–AuraLuxe may create limited photographic or video documentation within a residence when reasonably necessary for professional service administration, condition reporting, quality control, or protection of the client and AuraLuxe.

–Such documentation may include photographs or video taken before, during, or following service to record pre-existing damage or irregularities; the condition of surfaces, furnishings, fixtures, finishes, or property; maintenance or repair concerns; service quality; completion of requested work; incidents or potential claims; or other conditions reasonably relevant to the care of the residence.

–Condition documentation is intended to establish an accurate record of the residence and, where appropriate, to distinguish pre-existing conditions from circumstances arising during or after AuraLuxe’s service.

–All photographs and video created for these purposes are treated as confidential residential information and are maintained solely for legitimate operational, documentation, quality-control, risk-management, or client-service purposes.

–AuraLuxe does not publish, post, publicly distribute, or use such documentation for advertising, social media, portfolio, testimonial, promotional, or other unrelated purposes without the client’s express authorization.

–Access to residential documentation is limited to AuraLuxe personnel with a legitimate need to know and, where reasonably necessary, the client or the client’s authorized representatives, insurers, legal advisers, property professionals, or other parties involved in addressing the documented condition.

–AuraLuxe will use reasonable care when creating documentation to avoid unnecessarily capturing sensitive personal information, security credentials, access codes, private documents, or other information unrelated to the purpose of the documentation.

–Documentation will be retained only for so long as reasonably necessary for the purposes for which it was created, legitimate business-record requirements, resolution of concerns or claims, or applicable legal obligations.

PROPRIETARY MATERIALS & CONFIDENTIAL BUSINESS INFORMATION

–AuraLuxe invests substantially in the development of its service architecture, residence-specific planning, operational standards, protocols, workflows, training materials, quality-control systems, pricing structures, proposals, presentations, checklists, written materials, and related business methods.

–Nonpublic materials provided by AuraLuxe to a client or the client’s authorized representatives are confidential and proprietary and are furnished solely for purposes related to evaluating, engaging, or administering AuraLuxe services.

–Such materials may not be reproduced, publicly distributed, disclosed to competing service providers, or used for competitive benchmarking, price matching, replication, solicitation of competing proposals, development of competing services, or other unrelated commercial purposes without AuraLuxe’s prior written consent.

–Clients may disclose such information to household personnel, estate managers, family-office representatives, attorneys, accountants, property management, or other professional advisers who have a legitimate need to review the information in connection with the client’s relationship with AuraLuxe, provided that the confidential nature of the information is preserved.

–AuraLuxe retains all applicable rights in its original written, visual, graphic, photographic, and other copyrightable materials. Certain nonpublic commercial information, methodologies, processes, compilations, or operational information may also be protected as confidential information or trade secrets under applicable law.

–Nothing provided to a client or prospective client transfers ownership of AuraLuxe intellectual property or proprietary business information.

PRIVACY & DIGITAL SECURITY

–Client information, addresses, preferences, and personal details are safeguarded with the utmost discretion.

– AuraLuxe maintains reasonable administrative and technical safeguards designed to protect client information.

– All internal communications are subject to non-disclosure standards.

– To preserve client confidentiality, all imagery featured on this site is editorial in nature. No private residences are depicted.

CONTACT

AuraLuxe Home Services, LLC
Fort Myers, Florida 33916
contact@auraluxeservices.com
(239) 938-6200